Skip to main content
Outbank Helpdesk
English
Deutsch
Help Center
Knowledgebase
Android-Version
Android-Version
Häufig gestellte Fragen zur PSD2
(1)
General information about PSD2
View all articles in Häufig gestellte Fragen zur PSD2
Add account
(6)
On which Android devices can Outbank be used?
Where can I install Outbank for Android?
How do I set up new access data in Outbank?
Why do I receive an alert on my rooted device?
How can I delete pending accounts?
View all articles in Add account
Master password
(4)
How can I change my master password in Outbank?
How can I activate the Fingerprint Login?
I forgot my master password. Can I get a new password from the support or can I reset the password?
Why can not I use Fingerprint Login on rooted devices?
View all articles in Master password
Banks
(46)
PayPal: How can I request PayPal API authorization?
How can I deactivate the PayPal Security Key?
Can I transfer money from my Targobank account?
Can I transfer money from my N26 account?
Hanseatic Creditcard:i can't see schedueled transactions in Outbank?
View all articles in Banks
Edit accounts
(10)
How can I add new accounts to already existing bank credentials?
How can I change the order of accounts?
How can i change an account's name in Outbank?
How can I show a disused / hidden account in Outbank again?
How can I exclude individual accounts from the grand total?
View all articles in Edit accounts
Account groups
(5)
How can I create my account in account groups?
How can i change the order of the Account Groups?
How can i change the order of my accounts within a group?
How can i rename Account Groups?
How can i delete an Account Group?
View all articles in Account groups
Offline accounts
(4)
How can i create a new Offline Account?
How can I edit my offline accounts in Outbank?
How can I add & edit new transactions in offline accounts?
How can I create an offline account for crypto currencies or precious metals?
View all articles in Offline accounts
Contracts
(15)
How can I hide the Contracts?
How can I add recurring costs in the Contracts?
How can I edit my entries in the financial plan?
How can i add budgets on Android?
How can i edit existing budgets on Android?
View all articles in Contracts
Outbank ID
(6)
Why does Outbank need my email address?
Why don't I receive an email with the verification code?
How can I create an Outbank ID?
Where can I find my Outbank ID?
What exactly is the Outbank ID?
View all articles in Outbank ID
Secure Sync
(1)
How can I use Outbank on multiple devices?
View all articles in Secure Sync
Backups
(8)
How can I transfer Outbank data to my Android device?
How can I transfer data from my iPhone/iPad to Android?
How can I transfer my data from Android to my iPhone/iPad?
How can I create a backup manually?
Where can I find my backups on Android?
View all articles in Backups
Search / Filter
(6)
How can I search my sales for a specific amount?
Can I display the evaluation only for individual accounts or account groups?
How can I filter my sales on my Android device?
How can I search my sales in Outbank?
How can I print/export search results or filtered transactions on my Android device?
View all articles in Search / Filter
Automatic categories / manual tags
(7)
Why is there no list of all tags?
Can I create individual rules for automatic tags?
How can I tag my transactions?
How can I change or delete created tags at a booking?
How can I rename, delete, or merge my created tags?
View all articles in Automatic categories / manual tags
Background App Refresh / Notifications
(1)
How can I enable / disable the messages about new transactions?
View all articles in Background App Refresh / Notifications
Send money
(17)
Why can't I use Swiss and Austrian banks to make payments?
Why can't I make payments with Commerzbank?
Why can't I make identical payments one after another?
Why do some banks only require the IBAN and some others IBAN and BIC?
How can I create or use a template for a transfer?
View all articles in Send money
Security Methods
(14)
Can I use the SmartSecure App from ING-DiBa with Outbank?
Can the pushTAN method be used with OutBank?
Can I use the photoTAN-process in Outbank?
Can I use the optical TAN method with Outbank?
What should I do if I want to use my bank account with another TAN process?
View all articles in Security Methods
Print / Export
(6)
Wie kann ich Umsatzdetails drucken?
How can I print/export multiple or all transactions?
How can I send transactions via email?
Wie kann ich Umsätze als PDF Datei exportieren?
Wie kann ich Umsätze als CSV-Datei exportieren?
View all articles in Print / Export
Reports
(5)
Can I set up an individual period for the evaluation?
Can I display the evaluation only for individual accounts or account groups?
Can I hide the graphic in the evaluation?
Are transfers considered in the new reports?
Wie kann ich die neue Auswertungsfunktion in Outbank nutzen?
View all articles in Reports
Known bank errors
(20)
Error "Unknown BankID"
Error "Unknown Login"
Error "Unknown Account"
Deutsche Bank, norisbank: "User not authorized for channel"
Postbank: "Unknown user (9210)"
View all articles in Known bank errors
Frequently Asked Questions (FAQ)
(11)
How far in the past can I get my transactions?
Can I download my account statements?
How can I get new transactions in the new Outbank?
How can I delete or hide individual accounts?
How can I delete transactions?
View all articles in Frequently Asked Questions (FAQ)
Security
(12)
What will happen when I store my banking PIN in Outbank?
How exactly does "active SSL pinning" work?
How and where does Outbank store my bank details?
How is it ensured that no one has access to my bank data unauthorized?
My Android device has been stolen. What should I do now?
View all articles in Security
