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How to solve communication errors with the Secure Sync? - Knowledgebase / macOS-Version / Secure Sync - Outbank Helpdesk

How to solve communication errors with the Secure Sync?


  1. Open the App on the device with the latest data. * The data from this device will be kept and used on all other devices.
     Make sure that the app is closed on all other devices.
  2.  Reset the 'Secure Sync' from this device:
    'Outbank Settings' > 'Reset Secure Sync' > 'Delete cloud data: Yes'
    Your devices will be disconnected and the sync data deleted.
  3. Activate the Secure Sync on this device again.
  4. Afterwards start the app on your other devices one by one, reactivate the Secure Sync and overwrite the local data with your new sync data.


*To save your data, we recommend to create and save a backup:

iOS: ttps://help.outbankapp.com/en/kb/articles/wie-kann-ich-ein-backup-manuell-erstellen

macOS: https://help.outbankapp.com/en/kb/articles/wie-kann-ich-ein-backup-manuell-erstellen-2

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