(May 15, 2025) An unexpected issue occurred during the migration. To prevent duplicate transactions, we've temporarily disabled the retrieval of Postbank credit card data in the current app version. The feature will be available again after the next app update.
Thank you for your understanding, and we apologize for the inconvenience.
UPDATE (19.05.2025): Refreshing should work again in the new app version as described below. If you haven't done so already, download the latest app update from your app store.
Since Postbank previously did not offer all account types via the FinTS interface, Outbank fetched some accounts — for example the credit cards — via 'screenscraping', reading out the data directly from the bank’s online banking website. Because the website requires two-factor authentication (2FA) with every login, each account refresh through Outbank also required a 2FA.
Good news: Postbank now supports all account types via the FinTS interface. To reduce the number of 2FA requests, we are migrating the affected accounts to FinTS.
This means that the old accounts, which were previously queried via screenscraping, will be deactivated, and new accounts will be created via FinTS. Please confirm the prompt asking whether you'd like to deactivate the old accounts by selecting “Yes.”
Afterwards you can transfer your transaction history from the old accounts to the new ones:
First, open the newly created account and check the date of the oldest transaction in the account.
Then, switch to the 'old' account and select the transactions that were booked before the date of the oldest transaction in the 'new' account:
- In the iOS version, press 'Edit' in the upper right corner of the list of transactions and then select the old transactions.
- If you are using the Android select the account, press on the 3 dots in the upper right corner, and select 'Edit'. Then you can select the transactions.
- In the macOS app, you can select the desired transactions with the cursor.Tap or click on the 'Export' button at the bottom and select 'Export to Another Account'.
Select the new account.Press 'Export' to copy the transactions to the new account.
After completing the transaction history in your new account, you can hide the old account:
- In iOS version: 'Accounts' > 'Select account' > 'Select dropdown next to account name' > Hide account.
- In the Android version: 'Accounts' > 'Select account' > 'Tap on the 3 dots in the top right corner > 'Settings' > 'Hide account
- In the macOS version: 'Accounts' > 'Select account' > 'Press on the account name above the turnover list' > 'Settings' > 'Hide account
If you notice any inconsistencies after the migration (e.g., duplicate transactions), please contact our technical support through your app settings:
Settings > Help > Contact Support. We’re happy to assist you.