Renault Bank: Why is two-factor authentication required for each account refresh? - Known Issues - Outbank Helpdesk

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Renault Bank: Why is two-factor authentication required for each account refresh?

Due to changes on the Renault Bank side, the two-factor authentication is required for each account refresh through the Outbank app.

As a workaround, you can exclude your Renaultbank account from automatic account refresh:

  • In the iOS version: 'Settings' > 'Refresh Accounts' >  'Include in Overall Refresh:  Deactivate switcher next to the Renaultbank account '
  • In the Android  version: 'Settings' > 'Include in Overall Refresh:  Deactivate switcher next to Renaultbank account'  
  • In the macOS version:  'Settings' > 'General' > 'Refresh Accounts' > 'Include in Overall Refresh: remove checkmark from account.

Of course, you can still manually update the account whenever you have time for two-factor authentication.