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Why don't I receive an email with the verification code? - Knowledgebase / iOS-Version (iPhone, iPad, iPod Touch) / Outbank ID - Outbank Helpdesk

Why don't I receive an email with the verification code?

This is due to so-called greylisting. In such cases, emails from an unknown sender are rejected by your e-mail provider for security reasons.  

The intention is to avoid SPAM e-mails, as senders usually do not try to deliver the email again.  

For a new sender, the delivery will be significantly delayed or the email will not be delivered at all. This also applies for emails with a verification code. 

You can find more information on greylisting here.

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