Starting August 25, 2025, Deutsche Bank has introduced a new online banking and FinTS/HBCI system. Please check the bank's website for details so that you can use everything as usual after the update. Different requirements apply depending on whether you have private or business accounts:
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Changes for private customers: www.deutsche-bank.de/neues-banking
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Changes for corporate customers: www.deutsche-bank.de/ub/neues-banking
Steps to take after the system update in the Outbank app
Since Outbank accesses some accounts via the FinTS interface and others directly via the website, the switch to the new systems will have various effects on your accounts in the app. Immediately after the bank's update, the Outbank app had been adjusted accordingly.
IMPORTANT:
- The update is only available in the latest app version (v3.20.6) . If you are still using an older version, please install the most recent one from your App Store.
- If you receive a message in Outbank when refreshing your account that you must first log in to the new online banking, please log in via a browser and complete the setup wizard.
1. New credentials
If you create a new ‘Deutsche Bank ID’ in the new online banking system and/or change your PIN or password, you must also update your bank credentials in Outbank:
Settings > Bank Credentials > Select Deutsche Bank login > Bank Credentials > Enter new credentials
Note: After the system update, the two-digit sub-account number at the end of the login credentials is no longer used. If you still have a 12-digit User ID stored in your Outbank app, please shorten it to 10 digits by removing the last two digits of the sub-account number.
2. Changed Permissions for Private Accounts
After the system update, you will see not only your own accounts but also all accounts for which you are authorized.
If you don’t want these authorized accounts to appear in your account list, you can hide them anytime in the account settings.
Private and business logins are now strictly separated.
3. Business Accounts with Separate Logins
For each company (e.g., Company 1, Company 2, …), you will need to create separate logins with a unique Deutsche Bank ID and password in the new online banking system.
Each Deutsche Bank ID account must then be added as a new account in Outbank.
The old accounts must be deactivated. Outbank will automatically suggest deactivating the old accounts—when you see the message, simply select “Yes.”
Afterward, you can transfer your transaction history from the old accounts to the new ones:
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First, open the newly created account and check the date of the oldest transaction.
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Then, switch to the old account and select the transactions booked before that date:
- iOS: Tap Edit in the upper right corner of the transaction list, then select the old transactions.
- Android: Select the account, tap the three dots in the upper right corner, and choose Edit. Then select the transactions.
- macOS: Select the desired transactions with the cursor. -
Next, tap or click the Export button at the bottom and select Export to Another Account.
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Choose the new account and press Export to copy the transactions.
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After completing the transaction history in your new account, you can hide the old account:
- iOS: Accounts > Select account > Dropdown next to account name > Hide account
- Android: Accounts > Select account > 3 dots in the top right > Settings > Hide account
- macOS: Accounts > Select account > Account name above the transaction list > Settings > Hide account
4. Credit Cards via FinTS
After the system update, Deutsche Bank will provide credit card data via the FinTS interface. Until now, Outbank retrieved this data directly from the online banking website using “screen scraping,” which required two-factor authentication (2FA) for each account refresh. After the update, 2FA will only be required every 90 days.
As part of the change, the old credit card accounts (queried via screen scraping) will be deactivated and new accounts will be created. Please confirm the deactivation of the old accounts by selecting “Yes.”
You can then transfer the transaction history from the old accounts to the new accounts as described in point 3.
5. Change in TAN Procedures
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mobileTAN can no longer be used to authorize banking transactions.
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photoTAN Push now also available via FinTS: TAN-required transactions can now be approved directly on the same device via a push notification—no need to scan a graphic.
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BestSign: The bank is also introducing the BestSign procedure. Once BestSign is active, all photoTAN procedures and devices will be deactivated. Switching back to photoTAN will no longer be possible.
To activate your new TAN method in Outbank, simply update the configured bank login in the app:
Settings > Bank Credentials > Select Deutsche Bank > Update Configuration
Afterward, the new TAN method can be selected.
6. Missing accounts
Building loans and building financing products, will not initially be displayed in the new online banking. Therefore the existing accounts cannot be accessed via Outbank until further notice.
If you have such accounts, we would appreciate a quick note as soon as they reappear in online banking—we will then reintegrate them into Outbank.
7. Changes in Retrieving Depots
- Duplicated Accounts via FinTS: During the FinTS system migration, the account type of stocks accounts was changed. As a result, existing accounts in Outbank can no longer be matched. New accounts are automatically created with account type 30.
Please confirm the message to deactivate the old accounts with account type 99 and continue working with the new accounts. - Errof upon Depot Refresh: Since not all depots are provided via the FinTS by the bank, Outbank has so far retrieved certain depots directly from the bank’s old website. If you have such an account and would like to support us in integrating the feature via the new online banking, please contact our technical support.
8. Error upon refreshing insurance policies and stock accounts
The app previously retrieved insurance policies directly from the bank’s old website. If you’d like to help us integrate this feature via the new online banking, please contact our technical support.
9. Duplicated Transactions
Due to the system migration, some transactions may appear twice. If this happens, simply delete the "old" transactions from the duplicate pairs that are already marked as read.
If you need help with the migration or notice any other issues, please don’t hesitate to contact our technical support. You can reach us directly from your app via 'Settings' > 'Help' > 'Contact Support'.
We’ll be happy to assist you.