Starting August 25, 2025, Deutsche Bank will be introducing a new online banking and FinTS/HBCI system. The update will take place from August 22 to 25, 2025. During this time, online banking will not be available—neither via the bank's website nor via Outbank. The new system will be available starting August 25.

Please check the bank's website for details so that you can use everything as usual after the update. Different requirements apply depending on whether you have private or business accounts:

• Changes for private customers: www.deutsche-bank.de/neues-banking

• Changes for corporate customers: www.deutsche-bank.de/ub/neues-banking

  IMPORTANT! Before the scheduled update, make sure that you have activated photoTAN:

  • photoTAN users: Check under “Security procedures” in online banking to ensure that your photoTAN is still active.

  • mobileTAN users: mobileTAN will be deactivated with the update. If you have received the activation letter for photoTAN, switch to photoTAN by August 21 at the latest.
    It will no longer be possible to set up the photoTAN procedure in the new online banking system.

  • BestSign: If you did not order the activation letter for photoTAN in time, you can activate BestSign as your new security procedure after August 25.

  To log in to the new online banking system for the first time, you will need your 5-digit PIN and your active photoTAN procedure.

Steps to take after the system update in the Outbank app

Immediately after the bank's update, the Outbank app will also be adjusted. Since Outbank accesses some accounts via the FinTS interface and others directly via the website, the switch to the new systems will have various effects on your accounts in the app.

1. New credentials

If you create a new ‘Deutsche Bank ID’ in the new online banking system and/or change your PIN or password, you must also update your bank credentials in Outbank:
Settings > Bank Credentials > Select Deutsche Bank login > Bank Credentials > Enter new credentials

2. Changed Account Permissions Handling via FinTS

Note: This only affects customers with additional permissions (e.g., authorized representatives or users with access to multiple accounts).

IMPORTANT: If you receive a message in Outbank when refreshing your account that you must first log in to the new online banking, please log in via a browser and complete the setup wizard.

For each account (private/business/company 1/company 2/etc.), you will need to create your own login credentials with separate Deutsche Bank IDs and passwords in the new online banking system.
Each Deutsche Bank ID account must be added as a new account in Outbank.
The old accounts must be deactivated. Outbank will automatically suggest deactivating the old accounts—when you see the message, simply select “Yes.”
Afterward, you can transfer your transaction history from the old accounts to the new ones:

1. First, open the newly created account and check the date of the oldest transaction.

2. Then, switch to the old account and select the transactions booked before that date:
   - iOS: Tap Edit in the upper right corner of the transaction list, then select the old transactions.
   - Android: Select the account, tap the three dots in the upper right corner, and choose Edit. Then select the transactions.
   - macOS: Select the desired transactions with the cursor.

3. Next, tap or click the Export button at the bottom and select Export to Another Account.

4. Choose the new account and press Export to copy the transactions.

5. After completing the transaction history in your new account, you can hide the old account:
   - iOS: Accounts > Select account > Dropdown next to account name > Hide account
   - Android: Accounts > Select account > 3 dots in the top right > Settings > Hide account
   - macOS: Accounts > Select account > Account name above the transaction list > Settings > Hide account

3. Credit Cards via FinTS

After the system update, Deutsche Bank will provide credit card data via the FinTS interface. Until now, Outbank retrieved this data directly from the online banking website using “screen scraping,” which required two-factor authentication (2FA) for each account refresh. After the update, 2FA will only be required every 90 days.
As part of the change, the old credit card accounts (queried via screen scraping) will be deactivated and new accounts will be created. Please confirm the deactivation of the old accounts by selecting “Yes.”
You can then transfer the transaction history from the old accounts to the new accounts as described in point 2.

4. Change in TAN Procedures

• mobileTAN will be discontinued and can no longer be used to authorize banking transactions.

• photoTAN Push now also available via FinTS: TAN-required transactions can now be approved directly on the same device via a push notification—no need to scan a graphic.

• BestSign: The bank is also introducing the BestSign procedure. Once BestSign is active, all photoTAN procedures and devices will be deactivated. Switching back to photoTAN will no longer be possible.

To activate your new TAN method in Outbank, simply update the configured bank login in the app:
Settings > Bank Credentials > Select Deutsche Bank > Update Configuration
Afterward, the new TAN method can be selected.

5. Missing accounts

Some accounts, such as building loans and financing agreements, will not initially be displayed in the new online banking and must be temporarily deactivated in Outbank. If the message 'Account not found' appears when refreshing your accounts, simply confirm the request to deactivate the account by selecting “Yes.”
If you have such accounts, we would appreciate a quick note (via email to help@outbankapp.com) as soon as they reappear in online banking—we will then reintegrate them into Outbank.

If you notice any other inconsistencies after the migration, please contact our technical support through your app settings:
'Settings' > 'Help' > 'Contact Support'
We’ll be happy to assist you.